Refund and Return Policy

1. Scope and Application: This Refund and Return Policy governs all purchases and issuances of the REWO software application annual license distributed electronically by Excel Days . ("Company", "we", "our", or "us"). By completing a licensing transaction through our designated payment processing partner (PayHere), the licensee ("User") expressly agrees to be bound by the terms outlined herein.
2. Finality of Annual Digital License Grant: REWO is delivered via electronic software download and activated via a digital annual license key. Because the software client is accessible for pre-purchase evaluation and relies on host software dependencies (including Microsoft Office 2021 or later), all annual license issuances are non-refundable and final upon delivery or activation of the license key. The Company does not offer post-activation returns, exchanges, or pro-rated refunds for unused subscription periods.
3. Exceptional Refund Eligibility: Refund applications are evaluated strictly on a case-by-case basis and shall only be entertained under the following limited legal grounds:
   • Duplicate Billing: Verifiable technical or payment gateway processing errors resulting in multiple charges for a single annual software license key.
   • Systemic Failure of Activation: Verified infrastructure defects attributable solely to the Company that permanently prevent the generation or activation of the issued annual license key, provided the User submits written notification to support@exceldays.lk within seven (7) business days of the transaction date and the defect remains uncured. Incompatibility arising from non-compliant user hardware or missing host software dependencies shall not constitute grounds for a refund.
4. Processing of Approved Refunds:
   • All approved monetary refunds shall be remitted exclusively through the original payment gateway (PayHere) and credited to the original payment instrument used during the transaction.
   • Refund processing timelines remain subject to the terms, operational cycles, and rules of the participating banking institutions.
   • Third-party administrative, banking, or gateway transaction fees incurred during the initial sale may be deducted from the gross refunded amount where lawful.
5. Corporate Contact Details: Formal legal notices, statutory inquiries, or transaction disputes must be directed to:
   • Corporate Entity: Excel Days
   • Operational Address: 495/5/B, Hikma Place, Minhath Mawatha, Thihariya, 11875, Sri Lanka
   • Support Email: support@exceldays.lk
   • Telephone: +94 77 338 5522